We’re committed to keeping Group 1 Automotive moving.
We’re glad you’ve found time in your busy schedule to visit this platform we’ve created just for you.
Here, you’ll be able to get an overview of the services we can deliver for Group 1 Automotive, and get an understanding of why they will be important to your business.
We know that Group 1 Automotive isn’t just about selling cars – it’s about creating a multidisciplinary experience that makes vehicle ownership a seamless and hassle-free experience for everyone.
This hassle-free experience is how we approach our cleaning services too. We take more care in everything we do to ensure your business runs smoothly each day, your team can do their best work, your customers always see your best side and your reputation as a proud Fortune 250 automotive dealer is always squeaky clean.
Our company values align perfectly with yours. Our team delivers professional services with the utmost care, and with complete transparency.
What sets the AMC Commercial Cleaning apart from the rest?
- We recognize the unique demands of automotive companies, from showrooms to storerooms, reception areas to workshops.
- Our team undergoes specialized training modules focused on different cleaning protocols, including presentation techniques, handling sensitive equipment, and maintaining a professional appearance.
- We provide comprehensive on-site training to ensure our team is familiar with your business layouts, specific cleaning needs and any unique requirements. This helps us tailor our services to ensure your day runs at full potential.
- We show up on time, every day, with a “can-do” attitude.
- We want to make it easy to address issues, so we’ll build strong relationships with your people to anticipate and rectify any potential problems before they escalate.
- Guided by our motto, “We believe it’s important to look after people,” we prioritise the well-being of your staff and customers.
What our customers say about us
And then, there’s our global experience.
We are proud to be the cleaning service providers for flagship brands.
Service Operation Plan fit for you
Our service delivery model for Group 1 Automotive will be structured to ensure clear communication is available between the cleaning crew and your facilities team at your dealerships.
The Operations Management for Group 1 Automotive will be led by the State Manager, who will be supported by the Operations Manager. Our operations team understands the key needs, especially for organizations such as yours, in order to co-ordinate and manage the account, ensuring consistent quality of service delivery.
Commitment to Quality and Occupational Safety and Health Administration
Our commitment to quality and continuous improvement has led us to develop our 5 pillars of quality. These five areas of Satisfaction, Service, Simplicity, Safety and Sustainability set out clear and measurable KPIs that ensure we are upholding ourselves to a consistently high standard and delivering on our promise of operational excellence.
These are critical for every aspect of how we conduct ourselves at every touch point – from administration to the janitorial staff on the ground – these pillars of quality hold us all accountable and help us look after the people that we clean for, to keep them safe and well.
AMC’s Occupational Safety and Health Administration policy promotes a zero harm and injury free work environment and actively supports the health and safety of employees, contractors, and customers. This policy is applied at contract level through trained cleaning/janitorial staff:
All AMC Commercial Cleaning janitorial staff, including porters, will observe the COLOUR CODE cleaning specification. This way, you will be protected from cross contamination from surface to surface.
Technology & Transparent Reporting
We have a range of processes, tools and systems that we have developed over the years which will not simply provide fully transparent reporting but will deliver you with real insights. We use these insights to continually improve how we deliver the services.
- Real-time reporting of service
- On-site communication records
- QR codes – ensure security and accountability
- AMC policies, procedures and insurance schedules accessible online
- Site audits conducted and made available through the customer portal, including traceable historic data
- Customer self-audit system
Transition and Implementation
AMC recognizes that transitioning cleaning services will be one of your greatest concerns when making the decision to change providers. You would want to ensure that there is no disruption of services. Partnering with us is easy and the transition and implementation will be smooth and seamless.
START-UP AND TRANSITION PROCESS
We have a detailed and meticulous process for transition, which is in 3 stages:
PHASE 1 – Internal handover from Business Development team to AMC Operations Team
PHASE 2 – AMC Operations Team walkthrough and pre-start set up.
PHASE 3 – Stage Gate Check
The summary below outlines our 9-step process, which is solely designed to cover off all the required steps when transitioning to a new site.
Issue Resolution Process
AMC Freshdesk is an online APP with ticketing functionality that streamlines all requests, feedback and resolution to a single platform.
Depending on the feedback, immediate action will be taken, and the system prompts the site contact person to view and close off the job if the action is satisfactory.
Our service planning and delivery ensures there are built-in stage gates to identify risks or issues ahead, however if an issue arises, a systematised issue resolution process will be implemented.
We look forward to working with you. Get in touch with us.
Please feel free to contact Denise Wallenhurst on (469)305-8133 or email denise.wallenhurst@amcclean.us.
Whether you require janitorial services or just want to ask us something about cleaning in general, we’d love to hear from you!